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T w o - D a y   M a s t e r   C l a s s
Reaping the Full Power of

Kano Model for Product Innovation

October 4-5, 2006
Hotel Del Coronado
San Diego, CA

About the Program Leaders

The program will be led and facilitated by Dr. Noriaki Kano and Dr. Roger Vardan. Dr. Kano has been recognized for his groundbreaking methodology with the Deming Prize, the highest honor of its kind in Japan. For the past 20 years, Dr. Kano and his associate, Dr. Roger Vardan have taught and successfully applied this methodology for product and service innovation at leading companies around the world, including (but not limited to) Konica-Minolta, Komatsu, P&G, Honda, Matsushita, General Motors, H-P, Plug Power, Nokia, Hill-Rom, 3M, Toyota, Tata Steel and Siam Cement.

Dr. Noriaki Kano
Kano Quality Research Institute
Tokyo, Japan

Dr. Noriaki Kano is a world-renowned pioneer in Total Quality Management and customer satisfaction. He has been a Professor in the Department of Management Science at Tokyo University of Science. In 1997, Dr. Kano was awarded the Deming Prize for individuals, the highest honor of its kind in Japan for his ground-breaking theory on “Attractive Quality” and his contributions to Quality Circles. He has won numerous other awards such as Lancaster Medal from the American Society of Quality and the Nikkei Quality Control Literature Prize on multiple occasions. He currently serves as the Chairman of the prestigious Deming Applications Prize Committee and as Board Director of the Japanese Union of Scientists and Engineers (JUSE). Earlier he had also served as the President of the famous Japanese Society for Quality Control (JSQC)... Dr. Kano is the founding chairman of the Asian Network for Quality (ANQ) and a member of the International Standards Organization (ISO) He was a consultant to United Nations Industrial Development Organization. Dr. Kano had been a visiting faculty at leading universities throughout the world. He consults with many international companies in Japan, rest of Asia, and the US.

Dr. Roger Vardan
Managing Director
& Executive in Residence
Johnson School of Management
Cornell University

Dr. Roger Vardan is the Managing Director of Strata-gems, an international management consultancy, which provides strategy consulting to leading companies around the world. He also serves as an Executive in Residence at the Johnson School of Management at Cornell University and is affiliated with its Center for Sustainable Global Enterprise. Previously, he directed global strategy for the Powertrain Group at General Motors, where he led strategy development in such diverse areas as value chain design, global business alliances, new product development and marketing. Dr. Vardan has been an active member of the Sustainability Consortium, consisting of progressive multinational companies collectively striving toward sustainability, and consults with the consortium’s member companies. He also serves as a consultant to premier business organizations in India and Japan. Over the years Dr. Vardan has been collaborating with world-renowned strategic thinkers, including Dr. Noriaki Kano of Japan and Dr. Peter Senge of MIT. He is a frequent speaker at many international conferences and leading academic institutions.

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Course Info

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